Use Cases
Governed workflow playbooks and profile selection for personal, enterprise, durable and mission-critical agent work.
Use cases are reusable operating patterns for agentic work, not one-off demos. Each playbook starts from the same canonical execution contract: compile a Context Pack, produce a typed plan, verify a decision checkpoint before governed action, execute through the Tool Gateway, and emit a replayable DecisionRecord.
The detailed playbooks below focus on high-context enterprise work. The contract also applies to personal assistants, content workflows and small read-only agents: each needs proportionate scoped authority, actual data boundaries and evidence of useful authorized outcomes. Multiple agents, a write tool or a particular service topology are not prerequisites.
Start with the exact control profiles and actual enabled features, then use Execution Contract for admission, current authority/approval, observed boundary/data routes, stable effects and original aggregate limits. Conformance is scoped to the workflow/release/environment and current useful/denied evidence; no profile makes every domain universally safe or compliant.
Agentic-first playbooks
Agentic Incident Command Center
Coordinate signal, diagnosis, remediation, communications, and guardian agents across APM, SIEM, cloud, IAM, tickets, and status pages.
Software Delivery Squad
Run human-supervised software agents through ticket analysis, codebase search, scoped edits, validation, review, and PR creation.
Financial Crime Operations
Support KYC, AML, sanctions, and fraud casework with evidence agents, policy agents, narrative agents, and human adjudication gates.
Enterprise Data Stewardship
Detect schema, lineage, quality, privacy, and semantic drift, then route production changes through steward and owner gates.
Regulated Back-Office Workflows
Assemble evidence, reconcile inconsistencies, draft artifacts, route approvals, and execute follow-ups across finance, legal, operations, and compliance.
Selection criteria
These traits indicate where explicit contract boundaries help; they are not a numerical eligibility threshold:
| Trait | Why ContextOS matters |
|---|---|
| Multi-agent work | Different agents gather evidence, reason, draft, verify, and execute. |
| Cross-system tools | The run touches operational systems, not just chat or retrieval. |
| Policy-bound action | Some steps need allow, deny, escalate, or approval decisions. |
| Evidence-heavy decisions | A human or auditor must see why the agent did what it did. |
| Durable side effects | The workflow changes systems, sends messages, opens PRs, files reports, or updates records. |
| Replay requirement | Teams need to debug, audit, or improve the decision later. |
Reusable pattern
Use the same small pattern when adding a new playbook:
| Stage | Declare |
|---|---|
| Admission | exact profile/control revisions, actual features, threat/failure assumptions and enforcement/evidence owners |
| Intent | canonical intent name and the Decision Specs it may emit |
| Context Pack | policy bundles, adapter permissions, evidence sources, memory write policy |
| Plan | typed steps, dependencies, capability binding, and v1 mode projection per governed step |
| Checkpoint | the decision_id, required evidence, and checkpoint before any governed action for which policy selects an approval or escalation obligation |
| Gateway | adapter/tool IDs, argument constraints, idempotency requirements, approval gate names |
| Current dispatch | trusted scoped authority/revocation, exact stored approval/quorum/redemption, actual containment/data route and aggregate reservation |
| Recovery | stable operation identity, confirmed/partial/unknown effects, owned fenced checkpoint resume and unchanged original limits/deadline |
| Record | DecisionRecord outputs, evidence_refs, approvals, controls, trace, and memory proposals |
| Assurance | useful and denied cases, authorized fault drills, measured recovery/limits and remaining domain-specific obligations |
| Workflow family | Starting profile composition | Additional evidence focus |
|---|---|---|
| Personal inbox/calendar or proactive assistant | contextos.personal-proactive@1, plus actual features | owner/channel/device mandate, personal/work separation, revoke/pause/stop and wake-time checks |
| Enterprise support, data, finance or content operations | contextos.enterprise@1, plus actual features | tenant/approver entitlements, actual processors/residency, protected administration and retention |
| Delegated workers or durable investigations | add contextos.durable-delegated@1 | ancestor attenuation, shared fan-out budget, cancellation, stable operations and fenced resume |
| Critical/high-assurance workflow | contextos.high-assurance@1 where required | independent current fault/recovery evidence and a reviewed domain safety/assurance case; physical interlocks and legal duties remain separate |
These are adoption starting points, not permission to omit mandatory profile requirements. Existing domain gates and metrics below are illustrative deployment policy, not universal legal rules or additional base-schema fields.
Research base
The playbooks are grounded in public enterprise-agent patterns:
- Gartner predicts rapid growth of task-specific enterprise agents and names cybersecurity threat response as an example.
- ServiceNow describes multi-agent orchestration across IT, security, APM, network management, and human approval.
- Atlassian describes human-in-the-loop software agents that plan, code, validate, and raise PRs.
- McKinsey maps agentic AI to KYC, transaction monitoring, sanctions, and fraud investigations.
- IBM frames agentic data management around dynamic workflow validation, lineage, semantic validation, and guardrails.
- IBM describes regulated back-office automation across Office artifacts, SQL, approvals, audit trails, and rollback.
Where to read next
- Agentic Incident Command Center — IT and security incident resolution
- Software Delivery Squad — human-supervised coding agents
- Financial Crime Operations — KYC, AML, sanctions, and fraud casework
- Enterprise Data Stewardship — data quality, lineage, and semantic drift
- Regulated Back-Office Workflows — finance, legal, operations, and compliance artifacts
- Workflow Examples — end-to-end transcripts through the canonical contract