Operations
7 essays tagged with Operations.
The AI Agent Exception Economy: Why the Long Tail Decides ROI
Agent ROI is won or lost in ambiguous, failed, and high-risk cases. Price the exception queue before automating the happy path.
The AI Agent Review Tax: When Automation Creates Verification Debt
Measure the review, repair, and integration work behind agent output—and design verification that catches errors without erasing the gain.
AI Agents in the Real World: Five Problems Capability Demos Hide
A research-backed map of the delegation, review, permission, memory, and exception failures that decide whether AI agents help or harm.
AI Does Not Launch Once: Feedback Loops After Go-Live
A plain-English guide to operating agents after launch: corrections, recurring failures, proposal queues, rollout, rollback, and review.
How to Judge AI Work: Scorecards, Not Vibes
A practical guide for business teams evaluating AI agents with scorecards, examples, traces, human corrections, and launch gates instead of demos and vibes.
Before Your Team Asks for an AI Agent, Map the Real Work
A practical guide for business teams mapping real work before building agents: actors, evidence, tools, decisions, risks, exceptions, and feedback loops.
Operating Agent Products: Feedback, Rollout, and the Improvement Loop
A PM operating model for shipped agents: trace review, corrections, proposal queues, scorecards, rollout, and rollback.